1. Introduction

NeighborCloud (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HOA management software (“the Software”), whether through our website, mobile application, or any other related service.

By using our Software, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the Software.

2. Information We Collect

We collect the following types of information:

1. a. Personal Information:

   • Name, address, email address, phone number
   • HOA membership details (e.g., property information)

2. b. Non-Personal Information:

   • Device information (e.g., IP address, browser type)
   • Usage data (e.g., pages viewed, time spent)

3. c. Financial Information:

   • Payment details (e.g., billing address, payment method) for HOA dues or related services.

4. d. Communications:

   • Messages, inquiries, or feedback submitted through the platform.

3. How We Use Your Information

We use your information for the following purposes:

1. To manage HOA operations, including payments, communications, and document sharing.
2. To improve our Software's functionality and user experience.
3. To communicate with users regarding updates, billing, or other relevant information.
4. To comply with legal obligations or enforce our Terms of Service.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your data in the following cases:

1. With Your HOA: Information may be shared with your Homeowners Association for management purposes.
2. Service Providers: With trusted third-party vendors for payment processing, hosting, or other services essential to our operations.
3. Legal Obligations: If required to comply with applicable laws, regulations, or court orders.

5. Data Security

We implement industry-standard security measures to protect your information. Despite our efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Choices and Rights

We do not sell your personal information. However, we may share your data in the following cases:

1. Access and Update: You may access and update your personal information through your account settings.
2. Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in the emails we send.
3. Data Deletion: You may request the deletion of your account and associated data by contacting us at data@neighborcloud.app.

7. Third-Party Links

Our Software may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children's Privacy

Our Software is not intended for individuals under the age of 18, and we do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised “Effective Date.” Your continued use of the Software constitutes your acceptance of these updates.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: